Privacy Policy

1. Introduction

StreetScoop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide to us, including:

• Name and email address
• Account credentials
• Payment information (processed by third-party payment processors)
• Communication preferences
• Profile information and preferences

2.2 Usage Data

We automatically collect certain information when you use our Service:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Articles read and interactions
• Search queries and filters used
• Referral sources

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Service
• To personalize your experience and deliver relevant content
• To process transactions and manage subscriptions
• To send you updates, newsletters, and marketing communications
• To respond to your inquiries and provide customer support
• To monitor usage patterns and analyze trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• You have given consent for specific purposes
• Processing is necessary for contract performance
• We have a legitimate interest in processing your data
• We need to comply with legal obligations

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share data with third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data storage with reputable cloud providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Data Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@streetscoop.com.au

9. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or prominent notice on our Service.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@streetscoop.com.au
Address: Sydney, NSW, Australia
Data Protection Officer: dpo@streetscoop.com.au